Do You Have a Refund Policy on MMOJUGG?

Yes, MMOJUGG.com has a clear and transparent refund policy to protect your rights and ensure a reliable trading experience. We do our best to complete every order smoothly, but if something goes wrong on our side, we will issue a full refund quickly.

Refunds are available in the following situations:

• Delivery Failure: We cannot deliver within the promised timeframe due to stock shortages or system issues.
• Partial Delivery: Only partial delivery is possible, and the remaining portion cannot be fulfilled.
• Operational Errors: Delays or problems caused by errors on our end.
• Risk Cancellation: We proactively cancel the order due to high-risk payment verification (e.g., mismatched information).

Contact us immediately via our 24/7 support channels:

1. Live Chat: Click the chat bubble on the bottom right (Fastest response).
2. Email: Send your request to [email protected] with your order number.

• Original Method: Refunds are always sent back to your original payment method.
• PayPal: Usually arrives within 24 hours.
• Other Methods (Credit Card, etc.): May take 1–5 business days depending on your bank's processing time.

• Completed Orders: Once the order is fully delivered (gold/items received in-game), refunds are not possible unless there is a confirmed service-side issue.
• User Error: If you provide wrong information (e.g., character name/server), we will help you correct it via chat, but this does not automatically qualify for a refund if delivery was already attempted.
• If the user cancels the order due to personal reasons (e.g., change of mind), MMOJUGG will not issue a refund unless the order has not yet been processed.
• Time Limit: Refund requests must be made within 14 days of the payment date. late requests will not be accepted.

For a complete and detailed breakdown of our terms, please visit our official refund policy page.