Why Do We Require Phone/ID Confirmation for Some Purchases?

At MMOJUGG.com, we occasionally ask for a quick phone or ID confirmation on specific orders. This is a standard anti-fraud measure used by professional online sellers to prevent unauthorized transactions, stolen accounts, and chargebacks.
The Good News: This is usually a one-time process for your account. Once verified, future orders will be processed even faster

We may require this step in the following cases:

• Large or Frequent Orders: Typically for high-value purchases or when total monthly spending exceeds $150.
• New or Unverified Accounts: To ensure the payment is authorized by the actual account holder.
• High-Risk Patterns: Based on payment processor data to prevent fraudulent chargebacks.

We only need basic info to confirm you authorized the purchase. You should cover/hide all sensitive details:

1. Card Photo: Show only the name and last 4 digits (cover the rest).
2. ID Photo: Show only the name and expiry date (cover your photo, ID number, and address).
3. PayPal/Transaction Receipt: A screenshot showing the transaction ID and amount.

• Strict Confidentiality: Photos are used only for this specific order verification.
• No Long-term Storage: Files are deleted immediately after approval.
• Standard Practice: This is a common industry practice to keep everyone safe.

No problem at all! If you are uncomfortable with the verification:

• We will refund your payment in full (minus any non-refundable fees from the payment processor, if applicable).
• Simply let us know via live chat or email, and we will process the refund quickly.