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General Questions & Support

Last Update vor 3 Monaten

What Are the Delivery Timeframes for My Order on MMOJUGG? Is It Legal to Buy Game Currency, Items or Service on MMOJUGG? Do You Have a Refund Policy on MMOJUGG? What to Do If You Entered Wrong Order Information? Why Do We Require Phone/ID Confirmation for Some Purchases?

What to Do If You Entered Wrong Order Information?

Wrong character name, server, email or other details? Fix it quickly before delivery – contact us right away.

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Last Update vor 3 Monaten

Don't worry – entering wrong order information happens sometimes, and we can usually fix it fast. The key is to notify us as soon as possible before we start processing and delivering your order.

🔍 What happens if there is a mistake?

We review every order carefully. If we notice a mismatch (wrong character name, server, or quantity), we will:

  • Pause delivery to protect your items.
  • Send an email notification immediately to your registered address.
  • Ask for confirmation or the correct details before proceeding.
Tip: Keep an eye on your inbox (including spam/junk) after placing an order.
🛠️ How to Correct Information – Step by Step

1. Act Quickly

Most orders process within 1 hour, so contact us the moment you notice the mistake.
2. Prepare Your Details
To speed up the process, please have the following ready:
  • Your Order Number (from your confirmation email).
  • The wrong info you entered.
  • The correct info you want to change it to.
3. Contact Our Team (Fastest Methods)
  • Live Chat: Click the chat bubble on the bottom right of MMOJUGG.com (Recommended – Instant response).
  • Email: Send the details to [email protected].
    📝 Example Message (Copy & Paste)

    Subject: Order #[Order Number] – Information Correction

    "Hi MMOJUGG Team, I entered the wrong info for Order #[Number].
    Wrong Name: [Old Name] -> Correct Name: [New Name]
    Wrong Server: [Old Server] -> Correct Server: [New Server]
    Please update and proceed. Thank you!"
    ⚠️ Important Notes
    • Finality: If delivery has already been completed, changes or recalls are no longer possible.
    • No Extra Fees: There are no charges for correcting your information; we just want to get your order right!
    Need help right now?
    Click the chat bubble on the site – tell us your order number and what needs fixing. We're online 24/7 and will sort it out as quickly as possible.
     

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